EZ Lift Bed Return Policy
EZ Lift Bed Return Policy
EZ Lift Be will accept returns that adhere to the following:
Item must be “Like New” and repackaged in original packaging, including pallet, with original proof of purchase receipt. Item must be returned within 14 days of initial delivery. Returns will incur a 20% restocking fee. The buyer will be responsible for all return shipping costs. Refunds will not include initial shipping or white glove delivery fees. Products that have been exposed to bare skin, body fluids, soiled, or stained cannot be returned and will not be accepted.
For sanitary reasons, we cannot accept returns on the following, and their price will be deducted from the potential refund:
- Mattresses
- Sheets
- Mattress Covers
- Mattress Toppers
- Weighted Blankets
- Bathroom Safety Products
- Any cushions or backs
If you need to return a product, please call customer service at (727) 382-4550 or email info@ezliftbed.com for a Return Merchandise Authorization (RMA) Number. Please do not return items without an RMA Number. Any product returned without prior authorization will not be accepted and no refund will be issued.
Once an item ships the order cannot be cancelled.
Refused Delivery
If any package is refused at point of delivery, you will be responsible for the original shipping AND return shipping. Shipping fees will be taken out of any refund given.
White Glove Delivery
Once an item ships, white glove delivery cannot be removed, and the order cannot be cancelled. If a white glove delivery is refused at point of delivery, you will be responsible for original shipping AND return shipping as well as the full cost of the white glove delivery. These fees will be taken out of any refund given.
Refurbished Beds
Our refurbished beds are mechanically inspected and in like new condition. All refurbished beds are final sale, no exceptions. They are non refundable and non returnable.
Damaged Delivery
Updated October 13 2022,
Added Damaged Delivery section June 2023
