EZLift Bed Warranty Policy

How does the EZLift Bed Warranty Work? 

From the moment your EZLift or Elevra Bed arrives to your home, it is warrantied by EZLift Bed. EZLift Bed warrants that its adjustable base beds will be free from defects in materials and workmanship under normal use for 5 years from the date of purchase.

EZLift Bed offers a 1 year manufacturer warranty. Please review the information below if your warranty claim is within 1 year of your purchase date. 

After 1 year, your EZLift Bed and Elevra warranty will be serviced by one of our professional, nation-wide warranty partners specializing in motorized beds. The warranty is either through Guardsman, or Mulberry, and is emailed to you within 45 days of your bed’s arrival. Please contact your warranty company for assistance. 

EZLift Bed – 1-Year Limited Warranty

What’s Covered

EZLift Bed warranties its adjustable base lift-and-rotate beds for 1 year from the date of delivery. During this period:

• Replacement parts are provided at no material cost.
  
  

• No-cost Diagnostic technician visits are provided at EZLift’s discretion.
  
  

• Customers are responsible only for shipping costs, if applicable.

• If a replacement bed base is required, no shipping will be charged. Assembly is not included in warranty replacements but will be available for a fee. 
  
  

Shipping Damage Protocol

If your bed arrives damaged:

1. Tell the freight driver immediately and request they note the damage in their system. If they have a claim number, please collect it from them. 
   
   

2. Contact EZLift Bed Support right away at Support@ezliftbed.com or
   
   

3. Photos or videos of the damage are required to process your claim. Email photos to Support@ezliftbed.com
   
   

Failure to report freight damage at delivery may void your shipping-related coverage.

What’s Not Covered

This warranty does not cover:

• Damage caused by misuse, mishandling, improper setup, or customer error
  
  

• Cosmetic damage that does not affect functionality
  
  

• Damage reported without required photos or video, and a refusal to provide photos or videos which clearly show the issue
  
  

• Damage not reported in time or not documented with the carrier
  
  

User-Caused Damage

If damage is determined to be from user error or accident:

• Replacement parts are available at a nominal fee plus shipping.
  
  

How to File a Warranty Claim (Within 1 Year of Purchase)

• You are welcome to speak with a Support representative for assistance. The support team can be reached at 727-855-4993 and will guide you through the warranty protocol. This procedure will require emailed photos (or videos, if deemed necessary).
  
  

• Email EZLift Bed Support at email Support@ezliftbed.com
  
  

• Include your order number and visual evidence (photos/videos).
  
  

• Follow service instructions provided by our team.
  

How to File a Warranty Claim (Greater Than 1 Year from Purchase)

Please contact your warranty company for assistance. Your warranty documents were emailed to you within 45 days of your beds arrival. 

Jurisdiction
This policy is governed by the laws of the State of Florida, USA.