We do our absolute best to ensure your EZLift Bed ships out as soon as possible!

EZLift Bed Shipping Policy

We are committed to ensuring your EZLift Bed arrives as quickly and smoothly as possible!

Fast, Free Shipping (Continental U.S.)

We now offer Free Economy Shipping for all orders within the continental U.S.

• Orders placed before 4 PM Eastern Time on a business day will leave the warehouse the next business day (unless on pre-order).
• Orders placed after 4 PM Eastern Time will ship the following business day after that.
• If your order is on pre-order, the estimated shipping time will be provided at checkout and via email updates.
• Customer is responsible for providing accurate shipping information. In the case of incorrect or incomplete shipping address provided by the customer, customer remains responsible for any additional shipping costs.

We also offer expedited freight shipping, which delivers estimated within 4-8 business days and includes:

• A tracking number for real-time updates.
• A signature requirement upon delivery to ensure your package arrives securely.
• A call from the freight company the day before delivery to confirm the estimated arrival time.

Shipping Process & What to Expect

Your EZLift Bed ships in a large box, with the mattress securely wrapped and strapped to the top. If the mattress is missing upon delivery, inform FedEx immediately and obtain a claim number—we will work with you to quickly resolve any issues.

Accessory items (such as the Vault Backup Battery, Waterproof Mattress Protector, and 2-Inch Mattress Topper) ship separately via USPS Ground and will not arrive with your bed.

Shipments refused at delivery will incur refusal and return shipping fees, which will be deducted from any refund with restocking fees.

If your order includes Home Installation, you will be contacted to schedule a setup. This service typically adds 3 additional business days to shipping and may take up to 7 business days to complete.

Inclement Weather & Unforeseen Delays

We strive for timely delivery, but once your order has shipped, it is beyond our control.

• FedEx deliveries may be delayed due to inclement weather, heavy traffic, or unforeseen logistics issues.
• EZLift is not responsible for carrier delays, but we will assist in tracking and resolving any issues where possible.
• Orders delayed due to inclement weather, terrain, or carrier delays do not constitute a waiver of any aforementioned fees if customer decides to cancel or refuse the shipment. 

Hawaii & Alaska Shipping

While we include free continental U.S. shipping, orders to Hawaii and Alaska require a $500 shipping fee via FedEx.

• Due to the complexity of freight shipping, we recommend purchasing the mattress separately to reduce the risk of package separation.
• Hawaii & Alaska orders are final sale—no returns.

International Shipping

We currently do not offer international shipping due to freight limitations.

• If you have a reliable freight forwarder and are determined to purchase, we are happy to assist but will not be responsible for the shipment once it leaves our warehouse.
• All international sales are final—no returns.

Refunds for Expedited Shipping Fees

We understand the importance of timely delivery, but shipping times are estimates and not guarantees.

• If your expedited shipping is delayed due to weather, carrier issues, or other unforeseen circumstances beyond our control, we cannot provide a refund for the shipping fee.
• Delays do not constitute a waiver of return or refusal fees if this arises. 
• This policy is outlined in our terms and conditions, which are agreed to at the time of purchase.

We appreciate your business and will do everything we can to ensure a smooth delivery process. If you have any questions, please reach out to our support team!

Updated: June 2023